Terms of Service

• Platform — the SCORMBridge service at scormbridge.app (and any white-label domain pointed at it), including the portal, APIs and the SCORM proxy.
• Publisher — an account holder that uploads Courses and licenses them to Clients.
• Client (or Organisation) — an organisation to which a Publisher grants a Licence; its administrators and members use the client portal.
• Learner — an individual who launches a Course from a Client’s LMS.
• Course — a SCORM 1.2, SCORM 2004 or xAPI package uploaded by a Publisher, including all of its versions.
• Proxy Package — the small connector package (manifest, launcher, bridge script) the Platform generates for a Licence; it is what a Client installs in its LMS. The Course itself is streamed from the Platform at launch.
• Licence — the right granted by a Publisher to a Client to deliver a Course to its Learners, subject to any seat, launch, domain and expiry terms recorded on the Platform.
• Plan — a Publisher’s subscription tier (including the free tier) and its limits.

• You must give accurate details and keep them current. You are responsible for activity under your account and for keeping your password confidential; tell us at once if you suspect unauthorised access.
• Organisation administrators can invite and remove members and change their roles; the organisation is responsible for its members’ use of the Platform.
• You must be at least 18 to hold a portal account. Learners are not account holders and may be any age, as decided by the Client.
• We may refuse, suspend or close accounts that breach these terms (see section 12).

The Platform lets Publishers host Courses and license them to Clients without handing over the course files. A Client installs a Proxy Package in its own LMS; when a Learner launches it, the Platform checks the Licence, streams the Course to the Learner’s browser, relays SCORM/xAPI data between the Course and the LMS, and records launch and completion data for reporting.

• We aim to support LMSs that implement SCORM 1.2 / 2004 or xAPI correctly, but every LMS is different and we cannot guarantee compatibility with any particular LMS or configuration. Publishers and Clients should test a Course in their target LMS (we provide a preview mode and guidance) before rolling it out.
• We may change, add or remove features from time to time. We will give reasonable notice of changes that materially reduce the service.
• We provide the service with reasonable skill and care. Unless we have agreed a separate service-level agreement with you in writing, we do not promise any particular uptime, though we monitor the Platform and aim for high availability. Planned maintenance will be scheduled, where practicable, outside UK business hours.
• Support is provided by email at support@scormbridge.app during UK business hours.

• You must own, or hold all rights and consents needed to host, distribute and license, every Course you upload, including for any third-party content within it. You grant us a non-exclusive, worldwide, royalty-free licence to store, copy, process and transmit your Courses solely to provide the service. You keep all other rights.
• You are responsible for your relationship with your Clients: the commercial terms of each Licence, support for your Courses, and any warranties you give about them. The Platform records Licence terms (seats, launches, expiry, domains) and enforces them at launch.
• If you sell Licences through the Platform’s marketplace, you are the merchant of record: sales are made under your name through your Stripe Connect account; you are responsible for invoicing, taxes (including VAT) and refunds to your Clients; we deduct the platform fee shown for your Plan at the time of sale.
• You must not upload content that is unlawful, infringing, defamatory, malicious (including malware or scripts that attack Learners’ browsers or LMSs) or that we reasonably consider harmful to the Platform or its users.
• White-label branding and custom domains you configure must not infringe anyone else’s rights or mislead users about who provides the Course.

• A Proxy Package may only be installed in LMSs operated by or for the Client that holds the Licence, and used only within the Licence’s terms (seats, launch limits, allowed domains, expiry). You must not share Proxy Packages or licence keys with third parties.
• You must not attempt to bypass or interfere with licence checks, content gating, or tracking; extract, copy or redistribute Course content; or reverse engineer the bridge other than as permitted by law.
• You are responsible for your Learners’ use of Courses, for complying with your obligations to them (including data protection), and for keeping your LMS secure and correctly configured.
• Where a Licence is priced, it becomes active when the purchase completes on the Platform. Where a Publisher has agreed terms with you outside the Platform (for example by invoice), the Publisher controls when the Licence is activated.

• Publisher Plans are billed in advance, monthly or annually, through Stripe, and renew automatically until cancelled. You can change or cancel your Plan in the billing area; cancellation takes effect at the end of the current billing period and fees already paid are not refunded except where the law requires.
• Prices are shown exclusive of VAT and other applicable taxes, which will be added where required.
• If a payment fails, we will retry and notify you. While a subscription remains unpaid we may reduce your account to the free tier’s limits; Licences already granted to your Clients continue to work unless they expire or you suspend them.
• We may change Plan prices with at least 30 days’ notice by email; the new price applies from your next renewal after the notice period.
• Marketplace purchases by Clients are one-off payments to the Publisher (see section 4); we are not a party to that sale.

Each party will comply with applicable data-protection law. For your portal account data we are the controller, as described in the Privacy Policy. For Learner data processed through the proxy, you (the Client, and the Publisher for the reporting it receives) are the controller and we are your processor under the Data Processing Addendum, which is incorporated into these terms. You must not instruct us to process special-category data through the Platform.

• We own the Platform, its software (including the Proxy Package code and bridge script), design and documentation. You receive only the limited rights these terms grant.
• Publishers own their Courses and branding; Clients own their organisation data. Nothing here transfers ownership of any of these.
• If you send us feedback or suggestions we may use them without obligation to you.

You must not use the Platform to break the law or infringe others’ rights; to send spam or unsolicited communications; to probe, scan or overload the service, or circumvent its security or rate limits; to host or distribute malware; or to impersonate anyone. We may remove content or suspend access that we reasonably believe breaches this section, and will tell you why unless the law prevents it.

Each party will keep the other’s non-public information confidential and use it only for the purposes of this agreement, except where disclosure is required by law. For us this includes your Courses, Licence terms and usage data; for you it includes non-public information about the Platform. This obligation survives termination for three years.

We warrant that we will provide the service with reasonable skill and care and materially as described. Otherwise, to the fullest extent permitted by law, the Platform is provided “as is” and we exclude all other warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error-free, that any Course will work in any particular LMS, or that Learner results will be recorded where an LMS fails to implement SCORM or xAPI correctly. Nothing in these terms affects rights that consumers have under law which cannot be excluded.

• Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.
• Subject to that, neither party is liable for loss of profit, revenue, business, goodwill or data, or for any indirect or consequential loss, however arising.
• Subject to the above, each party’s total liability arising out of or in connection with these terms in any 12-month period is limited to the fees paid by the Publisher or Client to us in that period, or £100 if none.
• Publishers will indemnify us against claims that their Courses or branding infringe third-party rights or are unlawful. Clients will indemnify us against claims arising from use of Proxy Packages outside the Licence or in breach of section 5.

• You may close your account at any time from Settings. Publishers remain responsible for any Licences still active with their Clients until those end; if a Publisher closes its account, its Courses stop being served and Clients’ Licences for them end.
• We may suspend or end access immediately for a serious breach of these terms, for non-payment after notice, if required by law, or if continued service would expose us, other users or Learners to material risk; otherwise we may end the agreement on 30 days’ notice.
• On termination your right to use the Platform ends. For 30 days afterwards we will, on request, make your organisation’s data (course files for Publishers; licence and usage data for Clients and Publishers) available for export, after which we delete it in line with the Privacy Policy and DPA.
• Sections that by their nature should survive (fees owed, IP, confidentiality, liability, governing law) survive termination.

We may update these terms. For material changes we will give at least 30 days’ notice by email to account holders or a notice in the portal; continuing to use the Platform after the change takes effect means you accept it. If you do not accept a change you may close your account before it takes effect.

• Governing law and courts. These terms and any dispute are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that we may seek to enforce our rights in any jurisdiction.
• Entire agreement. These terms, the Privacy Policy, the DPA and any written order form or SLA we have signed with you are the whole agreement between us and replace earlier discussions. If a signed order form conflicts with these terms, the order form prevails for that customer.
• Assignment. You may not transfer these terms without our consent; we may transfer them to a successor of our business on notice.
• Notices. By email to the address on your account, or to support@scormbridge.app for notices to us.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of third-party hosting or payment networks.
• Severability and waiver. If part of these terms is unenforceable the rest still applies; not enforcing a right is not a waiver of it.
• Third parties. No one other than you and us has rights under these terms (Contracts (Rights of Third Parties) Act 1999).